Refund policy

Returns

We are unable to accept returns due to change of mind. If the product you receive is damaged or defective, please contact us at info@prometheus-unbound.co.uk and supply proof of purchase and images of the product illustrating the damage or defect. Notification of damaged product should be provided within 48 hours of receiving the the product. Please inform us if you would like a refund or a replacement for the product.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-refundable items

Unfortunately, we cannot process refunds for on sale items or gift cards.

Refunds
If your refund request is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@prometheus-unbound.co.uk.